Refund policy

At Buyfy, we strive to deliver quality products in good condition and provide a reliable shopping experience. Please read our Return, Refund & Replacement Policy carefully before placing an order.

1. Return Eligibility

We have a 7-day return request period, which means you must contact us within 7 days of receiving your order to request a return, where applicable.

To be eligible for a return, an item must generally be unused, unworn, undamaged, with all original tags, seals, accessories, and packaging intact. You must also provide your order number, receipt, or other proof of purchase.

Used, opened, altered, or damaged products will generally not be accepted for change-of-mind returns. Exceptions may apply where an item is defective, damaged on arrival, incorrect, or where a return or other remedy is required by applicable law.

2. How to Request a Return

To initiate a return, contact us at support@buyfy.pk or +92 333 3758786. Please provide your order number and explain the reason for your request.

If your return is approved, we will provide instructions on how and where to send the item. Please do not send any item back without contacting us and receiving approval and return instructions first.

3. Damaged, Defective, Expired or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if you receive an item that is damaged, defective, expired, incorrect, or materially different from its advertised description.

Please share your order details and clear photographs or videos of the product and its packaging, where applicable, so we can assess the issue and determine an appropriate resolution.

Depending on the circumstances, we may arrange a replacement, refund, or another appropriate remedy.

4. Exceptions and Non-Returnable Items

For hygiene, safety, and product-quality reasons, the following restrictions apply to change-of-mind returns:

Perfumes, Body Sprays & Fragrances

  • Perfumes, body sprays, deodorants, and other fragrance products cannot be returned or exchanged once opened, sprayed, used, or unsealed.

  • Products must remain unused and in their original packaging, with seals intact, to be considered for an otherwise eligible return.

  • These restrictions do not prevent customers from raising a claim for a damaged, defective, incorrect, or otherwise non-conforming product.

Cosmetics, Skincare & Personal-Care Products

  • Cosmetics, skincare, makeup, lotions, creams, and personal-care products cannot be returned for change of mind once opened, used, or unsealed.

  • Products with broken hygiene seals or signs of use will generally not be accepted for change-of-mind returns.

Food, Beverages & Pet Food

  • Food, beverages, snacks, pet food, treats, and other consumable products cannot generally be returned for change of mind once opened or consumed.

  • Please contact us if a product arrives expired, damaged, contaminated, incorrect, or otherwise non-conforming.

Pet Supplies & Other Products

  • Pet accessories, household products, and other merchandise must be unused and in their original condition to be considered for an eligible return.

  • Products that have been used, damaged after delivery, altered, or returned without their original components may not qualify for a change-of-mind return.

Other Exclusions

  • Custom-made, personalized, or specially ordered products may not be eligible for change-of-mind returns.

  • Hazardous materials, flammable liquids, and gases may be subject to additional shipping and return restrictions.

  • Sale items and gift cards are not eligible for change-of-mind returns, except where a refund or other remedy is required by applicable law.

These restrictions do not exclude any rights or remedies that customers may have under applicable law.

5. Exchanges

If you wish to purchase a different product, you may place a new order once your original return has been approved and processed, where applicable. Exchanges are subject to product availability and our return eligibility requirements.

6. Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be processed through the original payment method, where feasible, within 10 business days of approval. The time taken for the funds to appear in your account may depend on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@buyfy.pk.

Refunds for damaged, defective, incorrect, or otherwise non-conforming products will be handled according to the circumstances and applicable law.

7. Return Shipping Costs

If a return is approved because of an error attributable to Buyfy Pakistan, or because a product is damaged or defective, we will communicate the appropriate return or collection arrangements.

For voluntary returns accepted as an exception to our change-of-mind policy, the customer may be responsible for return shipping costs, where permitted by applicable law and agreed in advance.

Please wait for our instructions before dispatching any return.

8. Order Cancellations

Orders may be eligible for cancellation before dispatch. Once an order has been dispatched, cancellation may no longer be possible. Please contact us as soon as possible if you wish to cancel an order.

Any cancellation, refund, or other remedy will be handled according to the circumstances and applicable law.

9. Contact Us

If you have any questions about our Return, Refund & Replacement Policy, please contact us:

Email: support@buyfy.pk

WhatsApp / Phone: +92 333 3758786

Please include your order number so we can assist you efficiently.